Refund policy

1. You have the right to cancel the contract at any time up to the end of 7 working days after you receive the goods (see below).
2. To exercise your right of cancellation, you must give written notice to the Supplier by hand, post or e-mail, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.
   
3. Except in the case of faulty or incorrectly described goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to the Supplier at your own cost. The goods must be returned to the address shown within the returns form. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. In the case of faulty or incorrectly described goods we shall, after receiving notification in accordance with clause 8.3 or 8.4, either ask you to return the goods yourself and possibly refund you the reasonable postage costs.
   
4. Once you have notified the Supplier that you are cancelling the contract, the Supplier will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.
   
5. Except in the case of faulty or incorrectly described goods, if you do not return the goods as required, the Supplier may charge you a sum not exceeding the direct costs of recovering the goods.
   
6. You do not have the right to cancel the contract if the order is for computer software items which have been unsealed by you, or for consumable goods which, by their nature, cannot be returned, save where a fault is discovered which could not have been discovered otherwise than by unsealing the goods.